Privacy Policy

Introduction

ZK Beauty Clinic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our services. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

• Contact details (name, email address, phone number, address)
• Date of birth and age
• Medical history and health information relevant to beauty treatments
• Treatment preferences and booking information
• Payment and billing information
• Photographs of treatment areas (with your consent)
• Communication records and feedback

How We Use Your Information

We use your personal information to:

• Provide beauty and cosmetic treatments and services
• Process bookings and manage appointments
• Communicate with you about treatments, appointments, and services
• Maintain treatment records and track treatment progress
• Process payments and billing
• Comply with legal and regulatory obligations
• Improve our services and client experience
• Send promotional materials (with your consent)

Disclosure of Your Information

We may disclose your personal information to:

• Healthcare professionals when required for your treatment
• Service providers who assist us in operating our business (e.g., appointment booking systems, payment processors)
• Professional advisors and insurers
• Law enforcement or regulatory bodies when required by law

We will not sell, rent, or trade your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes secure storage systems, access controls, and staff training.

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our handling of your personal information

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party services such as Google Maps, booking systems, and payment processors. These services have their own privacy policies, and we encourage you to review them.

Retention of Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Treatment records are retained in accordance with healthcare regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.